FAQ’s
Are these chocolates entirely handmade?
Yes, we make all our truffles, bonbons and fondants in small batches by hand. Decorating the moulds, creating beautiful shells, infusing natural flavours, blending chocolate with fruits, nuts or cream, and piping each recipe entirely by hand.
How long do they last?
We do not add preservatives, such as extra sugar or alcohols, so our chocolates are fresh and pure, and are best eaten within two to three weeks of purchase. If you’re forward ordering, enter your preferred delivery date and we will do our best to dispatch on time.
How soon will you send me my chocolates?
We process orders most weekdays, and normally dispatch within 5 working days, longer in warm weather.
Do you sell wholesale?
No, handmade artisan chocolate does not translate well into mass production as it requires a lot of man hours to produce. We prefer to deal with the end customer ensuring greater customer satisfaction.
Do you do corporate orders?
Yes, we are happy to discuss your company’s requirements. We can produce one off orders, specific hamper or chocolate care packages, and fulfil large orders. Although you are welcome to order as many boxes as you wish on our website, we recommend you talk to us for orders above £300, so we can discuss timings and delivery.
Your chocolates are fresh, so should I wait to order closer to the time that I want them?
At peak times – especially Christmas – we strongly advise that you pre-order early, even if delivery isn’t until for later on. Simply confirm your preferred delivery date in the comments box when ordering online.
If you order at the last minute, we may not be able to fulfil your request! Once our order book is full, we have to stop taking orders – normally around two weeks before Christmas.
Are your chocolates gluten-free?
Although chocolate is naturally gluten-free, and most of our recipes do not include gluten, there are a few exceptions; Beer Caramel and Wine Ganache are beer- and wine-infused so contain trace gluten and barley… we do not recommend our chocolates for Coeliacs.
Are your chocolates suitable for vegetarians?
Yes, our chocolates are suitable for vegetarians.
Do you make chocolate suitable for vegans?
We have a small selection of dark chocolates that are suitable for vegans, as dark chocolate is naturally dairy-free. We also make dark chocolate bars, dark chocolate nuts, dipped orange slices, dipped ginger and dark chocolate-coated honeycomb suitable for vegans.
Whilst all our dark chocolate vegan-friendly products comply with vegan requirements in terms of their recipes, they may contain traces of dairy or honey as we do make all our chocolates in one environment.
Do you produce nut-free chocolate?
No, although we do make chocolates without nuts in, they may contain traces of nut, as we make all our chocolates in one space. We DO work with: almonds, hazelnuts, Brazil, walnuts, pistachios. We do NOT work with peanuts.
Do any of your chocolates contain alcohol?
Yes, some of our fresh chocolates have alcohol in them and are clearly marked in their product descriptions on the menu that comes with each box. Unlike lots of chocolate makers, we do not use neutral alcohol as a preservative. So unless it says so, our chocolates do not contain alcohol. Currently, our alcohol chocolates are: Kir Royale – Champagne ganache; Wine Ganache – red wine ganache; Suffolk Stout – Suffolk Stout; Rum Tickle – dark rum; Christmas Pudding – French brandy.
Do you make any dairy-free chocolates?
Yes, we make a wide selection of items in dark chocolate that do not contain dairy. However, we cannot guarantee that they will be 100% dairy-free, as we make everything in one space and work with milk and other dairy products.
Do you work with raw egg in your chocolate kitchen?
Yes – although there are no egg recipes in our chocolate range, the chocolate kitchen is connected to the café kitchen where eggs are used on a daily basis for baking.
Do you make your chocolate from cocoa beans?
No. Like most artisan chocolatiers, we work with "couverture" chocolate. It comes to us in small buttons to temper and create our delicious chocolates, much the same as a baker, who chooses fine flour to create cakes. We are constantly searching out new couvertures to blend with new flavours and create new chocolates for our customers.
Do you send chocolates overseas?
No, unfortunately, we are currently unable to offer an overseas service.
How do you send the chocolates?
Our chocolates are delivered by Royal Mail, as we find postmen very efficient at delivering to domestic addresses. All items are sent by a minimum of first class.
Do you work with diabetic chocolate?
No, we do not work with any "diabetic" chocolate. We do work with fine quality dark chocolate that means low sugar levels and outside our caramels, we add very little sugar to our recipes.
Does your chocolate contain soya?
Yes, currently the majority of our chocolates are made with a small amount of soya. Some couvetures we work with are made without: however, these may be dipped, or piped into chocolates shells, containing soya.
Where can I buy your chocolates?
We currently sell our chocolates from our Chocolaterie in Eye, Suffolk; and now online.